Talk to us.
Most messages get an answer the same day. Allow one business day at the outside.
Four things people ask first.
Where is my order?
Every order gets a tracking number as soon as it ships, so check that first. If the tracking has not moved in a week, write to us with your order number and we will chase it.
Can I change or cancel my order?
Yes, within 24 hours of buying. After that the order is processed and ready to ship, so it can no longer be changed or cancelled. Sale items cannot be cancelled.
It arrived damaged, or something is missing.
Write to us and we will send a replacement quickly. Include your order number and a photo of what arrived; that lets us settle it in one reply instead of three.
How do I return something?
You have 30 days from the day it reaches you. The item must be unused, in the condition you received it, and in its original packaging. Email us and we will give you the return address. Return shipping is paid by you, and shipping costs are not refundable.